Refund Policy
Last updated: October 28, 2026
1. Cancellation and refunds
If the customer cancels before the move-in date, rent and protection payments are refunded. The administration fee remains non-refundable. No refund or credit is provided for services charged for a service month already started, including rent and protection, even if the customer leaves before month-end with proper notice. These rules do not limit refunds or remedies required by law. If we make an error or cannot provide the confirmed rental, the affected amounts are refunded as appropriate in the circumstances and under applicable requirements. To report an error or request an applicable refund, contact your facility with your name and reservation or rental reference.
2. Notice and departure
To end your rental, notify your facility by email or in writing at least fifteen (15) days before your planned departure date. Empty the unit completely, remove your lock and confirm departure with the office. Our team confirms the end date and the stopping of billing. If the required notice is not given, the following month may be charged in accordance with the agreement and the law.
