Privacy Policy

Effective Date: July 9, 2025

Last Updated: July 9, 2025

At Mini-Entrepôts Sauvegarde, we place great importance on protecting your personal information. This Privacy Policy (the "Policy") explains what information we collect, why we collect it, how we use and protect it, and your rights regarding your personal information.

This Policy is drafted in compliance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector ("Law 25") and applies to anyone who visits our website, uses our services, or communicates with us.

1. Person Responsible for the Protection of Personal Information

In accordance with Law 25, Mini-Entrepôts Sauvegarde has designated a person responsible for the protection of personal information. This person ensures compliance with this Policy and handles any request or complaint related to your personal information.

Person Responsible for the Protection of Personal Information

Mini-Entrepôts Sauvegarde

630-800 rue du Square-Victoria, Montreal, Quebec H3C 0B4

Phone: 514-565-5000

Email: confidentialite@minientrepotssauvegarde.ca

Website: minientrepotssauvegarde.com

2. Personal Information We Collect

We collect only the personal information necessary to provide our storage services and to fulfill our legal obligations.

CategoryExamplesIdentificationFirst and last name, postal address, email address, phone numberIdentity documentsDriver's license number or other government-issued identification (for identity verification purposes)Financial informationCredit card number (processed by Stripe), billing information, payment historyRental informationUnit preferences, rental history, unit number, lease start and end datesElectronic signatureElectronic signature on rental agreements and related documentsAccess informationAccess code, entry/exit log, vehicle information (if applicable)CommunicationsMessages exchanged via live chat, contact form, email, or phone with our teamTechnical dataIP address, browser type, operating system, pages visited, visit duration, Google Analytics dataVideo surveillanceImages and recordings captured by surveillance cameras (24/7) at our facilities

3. How We Collect Your Information

We collect your personal information through the following technological and non-technological means:

Directly from you

When you make an online reservation through our platform (powered by Cubby)
When you fill out our website contact form
When you use our online live chat service
When you electronically sign a rental agreement
When you communicate with us by phone, email, or in person
When you make a payment through Stripe
When you subscribe to our newsletter or promotions

Automatically

Through cookies and Google Analytics on our website
Through our electronic access system (recording entries and exits at our facilities)
Through our video surveillance cameras (24/7) at our facilities

Through third parties

Cubby Enterprises, Inc.: provider of our integrated software for storage unit management, online reservations, and customer communications
Stripe: payment processor for secure credit card transactions
Google (Google Analytics): web analytics service for measuring website traffic and browsing behavior
EMAK TELECOM: provider of email, text message, and notification services
Kanguru Digital Agency: website hosting and maintenance provider

4. Why We Collect Your Information

We use your personal information for the following purposes:

Service delivery

Process your online reservation and manage your rental agreement
Administer your account and storage unit
Process payments and billing through Stripe
Manage the electronic signature of your contractual documents
Manage access to our facilities (access codes, electronic system)
Provide customer service and respond to your inquiries (live chat, form, phone, email)
Verify your identity

Security

Ensure the safety of our facilities and your stored belongings
Prevent and detect fraud, theft, and unauthorized access
Operate our 24/7 video surveillance system

Communications

Send you reservation confirmations and account notices
Inform you of changes to our services or terms
Send you payment reminders
Send you promotional offers (only with your consent)

Legal obligations

Comply with applicable tax and regulatory requirements
Respond to court orders or requests from competent authorities
Protect our rights in legal proceedings

Service improvement

Analyze website usage through Google Analytics to improve the user experience
Measure the effectiveness of our communications and content
Produce internal statistics (depersonalized data)

We never collect more personal information than necessary for the purposes identified above. If we intend to use your information for new purposes, we will inform you and obtain your consent beforehand, unless the law authorizes us to do otherwise.

5. With Whom Your Information Is Shared

We never sell your personal information. However, we may share it in the following circumstances:

Service providers

ProviderInformation sharedPurposeCubby Enterprises, Inc.Identification, rental information, communicationsUnit management, online reservations, customer communications, live chatStripeFinancial information (credit card, amount)Secure payment processingGoogle (Analytics)Technical browsing data (IP address, pages visited, behavior)Traffic analysis and website improvementKanguru Digital AgencyTechnical browsing dataWebsite hosting and maintenanceEMAK TELECOMEmail address, phone number, message contentSending emails, text messages, and notifications

All our providers are bound by contractual agreements that require them to protect the confidentiality of your personal information in accordance with our requirements and applicable laws.

Authorities and courts

We may disclose your personal information when required by law, including to comply with a court order, a request from a competent authority, or to protect our rights.

Business transaction

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity, in compliance with Law 25 requirements.

6. Retention and Destruction of Information

We retain your personal information only for as long as necessary for the purposes for which it was collected, or for the period required by law.

Rental file: retained for the duration of your lease and for an additional period consistent with applicable limitation periods in Quebec
Payment data: retained in accordance with tax and accounting requirements (complete credit card data is never stored on our servers; it is managed exclusively by Stripe)
Video surveillance footage: retained for a limited period based on our security needs
Google Analytics data: retained according to our Google Analytics account configuration
Communications (live chat, form): retained for the time necessary to process your request
Electronically signed agreements: retained for the duration of the lease and applicable limitation periods

Once the retention period has expired, your personal information is securely destroyed or irreversibly anonymized.

7. Security Measures

We implement rigorous security measures to protect your personal information against unauthorized access, use, modification, or disclosure.

Physical measures

24/7 digital video surveillance system at all our facilities
Controlled electronic access system (24/7)
Centralized monitoring
Restricted access to physical documents containing personal information

Technological measures

Encryption of sensitive data in transit and at rest
Payment processing by Stripe (PCI-DSS certified), with no card data stored on our servers
Access controls on computer systems
Regular updates to our security systems
Secure connections (HTTPS) on our website

Administrative measures

Access to personal information limited to personnel who need it in the course of their duties
Staff training on personal information protection
Internal policies and procedures governing the management of personal information
Confidentiality incident management process, including maintenance of an incident register in compliance with Law 25

8. Your Rights

Under Law 25, you have the following rights regarding your personal information:

Right of access

You may at any time request to view the personal information we hold about you. We will respond to your request within 30 days.

Right of rectification

If your information is inaccurate, incomplete, or ambiguous, you may request that it be corrected or updated.

Right to deletion (right to be forgotten)

You may request the deletion of your personal information when its collection or use is no longer necessary for the purposes for which it was collected. Certain legal exceptions may apply (e.g., tax obligations, ongoing contract).

Right to de-indexation

You may request that the dissemination of your personal information be ceased or that any hyperlink attached to your name be de-indexed, provided the conditions set out in the law are met.

Right to portability

You may request to receive your personal information in a structured, commonly used technological format, or to have it transmitted to a third party.

Right to withdraw consent

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time. Please note that this withdrawal may affect our ability to provide you with certain services. A reasonable delay may be necessary to give effect to your request.

Right to be notified in case of a confidentiality incident

In the event of a confidentiality incident presenting a serious risk of harm, we will notify you in accordance with Law 25 requirements and will inform the Commission d'accès à l'information du Québec.

Right to file a complaint

If you are not satisfied with how your personal information is handled:

First, contact our person responsible for the protection of personal information (see Section 1 for contact details).
If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (CAI) at 1-888-528-7741 or at cai.gouv.qc.ca.

To exercise any of these rights, please send a written request to confidentialite@minientrepotssauvegarde.ca or to our postal address listed in Section 1. We may ask you to confirm your identity before processing your request.

9. Consent

By using our website, making a reservation, or providing us with your personal information, you consent to the collection, use, and disclosure of this information in accordance with this Policy.

For promotional communications (special offers, discounts, newsletters), we will obtain your separate and explicit consent before sending them to you. You may withdraw this consent at any time by contacting us or by using the unsubscribe link included in our communications.

Right to refuse collection

You may refuse to provide us with certain personal information. However, this refusal may limit our ability to offer you certain services:

Without your identification information, we cannot process a storage unit reservation.
Without your financial information, we cannot process your payments.
Without your electronic signature, we cannot conclude a rental agreement.
You may refuse non-essential cookies (including Google Analytics) and continue to browse our site, although some features may be limited.

10. Cookies and Google Analytics

Our website uses cookies and similar technologies. A cookie is a small file stored on your device when you visit a website.

Types of cookies used

TypePurposeConsent requiredEssentialBasic website functionality, security, session management, live chatNo (necessary)Analytics (Google Analytics)Traffic measurement, pages visited, browsing behavior, visit durationYesFunctionalRemembering your preferences (language, location)Yes

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use our site. Google Analytics collects data such as your IP address (anonymized), pages visited, visit duration, and approximate geographic location. This data is transmitted to and stored on Google servers, which may be located outside Quebec and Canada.

To learn more, visit Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

You can also manage your cookie preferences through your browser settings. Disabling certain cookies may affect your browsing experience.

11. Transfers Outside Quebec

Some of our service providers are located outside Quebec or Canada. Your personal information may therefore be transferred to and processed in other jurisdictions:

Cubby Enterprises, Inc. (United States): reservation and unit management
Stripe (United States): payment processing
Google LLC (United States): website analytics data
EMAK TELECOM: email, text message, and notification services

Before any transfer of personal information outside Quebec, we conduct a privacy impact assessment in accordance with section 17 of Law 25. We ensure that:

The information will receive adequate protection in the destination jurisdiction;
Contractual agreements govern the protection and confidentiality of your information;
The transfer is necessary for the delivery of our services.

12. Minors

Our services are not intended for persons under 14 years of age. We do not knowingly collect personal information from minors under 14. If you believe that we hold information about a minor under 14, please contact us immediately at confidentialite@minientrepotssauvegarde.ca.

13. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. In the event of a change:

The updated version will be published on our website at minientrepotssauvegarde.com;
The "last updated" date will be changed accordingly;
In the event of a material change, a notice will be sent to you by email or displayed on our website.

We encourage you to review this Policy regularly.

14. Contact Us

For any questions, access requests, rectification requests, portability requests, or complaints relating to the protection of your personal information: